Do you have a physical store where we can see the items?
No, our store is only online.

How do I know what the shipping costs are?
To get the shipping costs of the product(s) you want to add to the shopping cart that same product and indicate the country and postal code of the place of delivery and get the exact value of shipping costs.

Do you deliver the products in Spain, France, Luxembourg and England?
Yes, we deliver to almost all European countries as well as Angola and Brazil. 

Do you have and send paper catalogues?
No, the only catalogue we have available is the one at www.lojaclinatiza.com

Do the prices already have VAT?
Yes, all prices shown already have VAT.

What are the Ways of Payment?
By Bank Transfer

How do you process the deliveries?
The equipment is transported by one of our logistics partners to your home. Our logistic partners receive from lojaclimatiza.com instructions to contact you before the delivery of the goods to arrange the day and time of delivery that is most suitable for you. Therefore, it is important that you provide us with a valid telephone number when ordering.
When the order leaves our warehouse and is delivered to our logistics partner you will receive an e-mail with this information.

On your website, next to the images of the products you sell you will find decorative items. Are they included in the price?
No. These items are only decorative and have only that function.

If you buy more than ten units, are the postage different from those indicated?
Yes, simply tell us the place of delivery, the product reference and the quantity you want.

I don't have credit cards, can I pay with ATM?
Yes, you can pay your purchases with ATM at any ATM or through Homebanking.

Can I choose a different delivery address from the invoice?
Yes, you can choose a different delivery address from the invoice without any problem. In the purchase process, first a page appears for the invoice data and then another page for the shipping data.

Is it safe to buy in LojaClimatiza?
Yes, LojaClimatiza processes payments through a partner specialized in electronic payment. LojaClimatiza.com does not have, at any time, access to your payment data, but a simple payment confirmation. LojaClimatiza has SSL certification given to secure e-commerce sites.

Can I pay on demand?
No.

Is it possible to cancel an order?
Yes, if the order has not yet entered the packaging and shipping process. You can request the cancellation through the Contact form or by calling Customer Service: 253 192 375.

What happens if any items in my order arrive damaged?
We will replace them as soon as possible and at no cost to you. To resolve this issue use the Contact Form or call Customer Service:253 192 375.

What should I do if I receive an item other than the one I ordered?
We will exchange it for the correct item as soon as possible and at no cost to you. To resolve this issue use the contact form or call Customer Service: 253 192 375.

Can I return a product if I regret the purchase?
Yes. You can return your purchases within 14 days of receipt. If the consumer chooses to be refunded, this refund will be made within 30 days of receipt of the product by LojaClimatiza.
To make a return send the items to be returned in the same conditions as you received them. For more information see Returns.

How can I correct data or consult questions in the order I made?
For questions, changes and tracking of your order, you can contact us by e-mail geral@lojaclimatiza.com or encomendas@lojaclimatiza.com or by phone to 253 192 375. 

How do I know if you received my order?
After choosing your items and entering your mandatory personal data, by clicking Buy, you will immediately receive an e-mail confirming the correct reception of your order.

In which countries can I buy online?
The online purchase at LojaClimatiza can be made in Andorra, Austria, Belgium, Denmark, Slovakia, Slovenia, Spain, Finland, France, Gibraltar, Netherlands, Hungary, Ireland, Italy, Luxembourg, Monaco, Norway, Poland, Portugal, Mainland and Island, United Kingdom, Czech Republic, Sweden and Switzerland.

For deliveries to other countries not listed above, please contact us for more information.

In how many languages can you navigate in LojaClimatiza?
In LojaClimatiza you can navigate in: Portuguese, English and Spanish.

Will I get the same product I see in the picture?
The photos are made with quality in order to reproduce each product in detail. You may find differences in the products where the raw material itself and its manufacturing process influence the final result.

What is the Privacy and Security Policy of the LojaClimatiza online store?
It has all the information in Privacy and Security.

Do I have to register in order to buy?
Yes, it is necessary to register. When you are already registered, you can buy and modify your personal data whenever you need.

How can I find a particular item?
You can use the search engine on the right side to find the desired item.

How do I add an item to the cart?
After choosing the item, its colour (if applicable), size (if applicable) and quantity, you should press the "Buy" button to make the item part of your order.

How to buy?
Browse through the categories or use the search to add products to your cart and then click "Buy". Check if the list of products in the cart is correct and click on "make payment". Confirm delivery and billing addresses and choose the desired payment method. Print and save the order confirmation page.

What are the delivery times?
The estimated delivery time is shown next to each product.

What is the shipping cost?
To find out the shipping cost of your order, add the desired product to the shopping cart.

What are the customer service contacts?
The Customer Service is available from 9:00 a.m. to 5:00 p.m., Monday to Friday, through the number - 253 192 375 or the e-mail geral@lojaclimatiza.com. 

Can I buy on credit?
Yes. By selecting this option at the end of the purchase, you will be contacted by the credit company that is listed on the site.

Is VAT included in the final price?
Yes, in all prices is included the VAT rate of 23% or 13% depending on the product. Shipping costs are not included.

Can I pick up the order at LojaClimatiza?
Yes. We deliver orders to addresses different from the address of purchase. You can receive your order wherever you want: at home, at work, at the holiday home, at a friend's house or you can go to our facilities to pick up your purchases... The choice is yours!

How do I know where my order is?
Whenever the goods are shipped through the TORRESTIR carrier, a tracking code will be provided to the customer in order to track the delivery of the order through the carrier's website.

What happens if I am not at home at the time of delivery of the order?
You will be informed of the expected delivery date of your order. You must indicate a delivery address where someone is always present between 9am and 6pm, just like at work. If the delivery does not take place, you will be informed of the date and time the carrier was present. There will be a further attempt at delivery the next working day.

Can I check the condition of the goods at the time of delivery? We recommend that all orders delivered should be checked and controlled, and that the customer should make any notes on the condition of the product in the carrier's delivery note in case of partial or total deterioration.
Without the proper notes of the client the order can not be subject to subsequent dispute with Lojaclimatiza.
The verification of the product's condition is considered to have been made once the delivery note has been signed.

If the product is damaged, please photograph it and send us the photo to the e-mail: geral@lojaclimatiza.com within a maximum of 24 hours so that we can activate the transport insurance.

Do I receive a purchase invoice?
Yes, the invoice always accompanies the order.


What happens if I receive the product in bad condition?
LojaClimatiza is responsible for return and reshipment costs if the order was damaged during transport. In this situation the exchange will have to be made for the same item. If you want to exchange for a different article, the shipping costs and return will be the responsibility of the customer.

Thanks for your visit and good shopping!